Política de envío
DELIVERY POLICY
Shipping & Delivery
At PurePower, we strive to deliver your order as quickly, safely, and reliably as possible.
Order Processing Time
All orders placed on purepowersport.com are typically processed and dispatched within 1–3 business days after the order has been placed.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Estimated delivery times depend on the destination country and selected carrier, but are generally:
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EU countries: 2–5 business days
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Remote areas: Delivery may take slightly longer
Please note that delivery times are estimates and may be affected by external factors such as customs checks, carrier delays, weather conditions, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Destination country
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Order size and weight
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Selected shipping method
Any applicable shipping fees will be clearly displayed before payment is completed.
Shipping Carriers & Tracking
We ship orders using reputable international carriers.
All shipments include a tracking number, which will be sent to you via email (and/or SMS) once your order has been dispatched.
You can track your parcel from dispatch until delivery using the provided tracking link.
Delivery Address & Responsibility
It is the customer’s responsibility to ensure that the delivery address provided is correct and complete.
PurePower cannot be held responsible for delays or failed deliveries caused by:
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Incorrect or incomplete address information
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Absence of the recipient at the time of delivery
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Delivery instructions not followed by the customer
Damaged or Missing Parcels
If your order arrives damaged, incomplete, or does not arrive within the expected delivery time, please contact our customer service as soon as possible.
To help us resolve the issue quickly, please include:
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Order number
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Description of the issue
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Photos of damaged items or packaging (if applicable)
Contact:
Undelivered or Returned Parcels
If a parcel is returned to us due to failed delivery attempts or refusal of delivery, we reserve the right to:
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Resend the order (additional shipping costs may apply), or
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Refund the order value excluding shipping costs
Food Products & Delivery Conditions
PurePower sells food and sports nutrition products. We take great care in packaging orders to ensure product quality during transport.
However, we cannot be held responsible for deterioration caused by:
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Extended delivery times beyond our control
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Exposure to extreme temperatures during transport